Política de envío
Shipping Policy
Last updated: August 16, 2026
1. Shipping Information
At noryaa - Mama Nest, we offer shipping to the countries and regions available at checkout.
We work with fulfillment and shipping partners to process and deliver your orders. Depending on the product and destination, orders may be shipped from different fulfillment locations, including international locations such as China.
Shipping options, costs and available destinations are shown during checkout before you complete your purchase.
2. Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received.
Processing times may be longer during holidays, promotional periods, periods of high order volume or due to circumstances outside our reasonable control.
The processing time is separate from the delivery time.
3. Delivery Times
For products shipped from international fulfillment locations, including China, delivery usually takes approximately 7–20 business days after the order has been processed.
Delivery times are estimates and may vary depending on:
- The destination country
- The product ordered
- The fulfillment location
- The shipping carrier
- Customs processing
- Weather conditions
- Holidays and peak shopping periods
- Other circumstances outside our reasonable control
In some cases, delivery may take longer than the estimated timeframe.
We recommend allowing additional time for international shipments.
4. Shipping Options & Costs
We currently offer the following shipping options where available:
Free Standard Shipping
Cost: Free
Express Insured Shipping
Cost: $4.99
Available shipping options may vary depending on the product and delivery destination.
The shipping method and applicable shipping cost for your specific order will always be displayed during checkout before you place your order.
5. Shipping Destinations
We currently offer shipping to many countries and regions worldwide.
Available destinations depend on the products ordered and the fulfillment options available for your order.
If your country is available as a shipping destination during checkout, you may place an order for delivery to that location.
We reserve the right to restrict shipping to certain destinations where delivery is not available or where shipping restrictions apply.
6. Order Tracking
When tracking is available for your shipment, you will receive tracking information by email after your order has been shipped.
Please note that tracking information may take some time to become active after the package has been handed over to the shipping carrier.
Tracking updates may also be delayed while an international shipment is being processed by customs or transferred between shipping carriers.
7. Customs, Duties and Import Charges
For orders shipped internationally, customs duties, import taxes or other fees may apply depending on the destination country and applicable laws.
If such charges are imposed by the destination country and are legally payable by the customer, they may be the customer's responsibility unless otherwise stated during checkout.
We are not responsible for delays caused by customs processing.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.
8. Delayed Deliveries
While we make reasonable efforts to ensure that orders are delivered within the estimated timeframe, delivery times cannot always be guaranteed.
Delays may occur due to circumstances such as:
- Shipping carrier delays
- Customs processing
- Weather conditions
- Public holidays
- High order volumes
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so that we can assist you.
9. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible at:
Email: noryaa.contact
Please include your order number and, if applicable, photographs of the damaged package or product.
We will review the situation and work with the relevant shipping or fulfillment partner where necessary.
Your statutory consumer rights remain unaffected by this Shipping Policy.
10. Incorrect Shipping Address
Please carefully check your shipping address before completing your order.
If you realize that you have entered an incorrect or incomplete address, please contact us as soon as possible at:
We will try to assist you if the order has not yet been processed or shipped.
However, once an order has been processed or shipped, we may not be able to change the delivery address.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply where legally permissible.
11. Multiple Products in One Order
If you purchase multiple products in one order, your items may be shipped separately.
This can happen when products are fulfilled from different locations or by different fulfillment partners.
You may therefore receive multiple packages for a single order.
You will receive available tracking information for each shipment separately.
12. Delivery Issues
If you believe your order is significantly delayed, has been lost, or you have received an incorrect or damaged product, please contact us at:
We will review your order and assist you as quickly as reasonably possible.
Nothing in this Shipping Policy limits your statutory rights as a consumer under applicable German or European Union law.
13. Contact Information
If you have any questions about shipping or delivery, please contact us:
noryaa - Mama Nest
Adolphsbühlstraße 3
97737 Gemünden am Main
Germany
Email: aidahalimi2005@gmail.com
Phone: +49 175 7717142